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Having an idea is one thing, but taking the steps to see your vision become a reality is worth celebrating and we’re glad you’re considering teaming up with the incredible talent on our platform for your project. 

We understand how important it is for you to have a positive buying experience while investing in your project. Here’s everything you should know to ensure a smooth buying process from start to finish: 


 While certain sellers may allow you to place an order without any prior communication, we always recommend touching base with a seller before placing your order. This allows you to 

them to ensure they are the best fit for the job, and gives you the opportunity to verify you both are on the same page concerning the expectations for your purchase. Important topics to discuss with your seller include expected delivery, allotted revisions, and scope or work. 


 Once you place your order, the next step is to fill out the order requirements. This is your chance to inform your seller of all the necessary details of your order. Fill this out as soon as possible, as the seller will be unable to begin your order without this information. Failure to do so may result in a delayed delivery. Be as thorough as possible to avoid any additional revisions. 


 Once you’ve submitted your order requirements, stay on top of your inbox in case the seller messages you for any reason. They may request additional information, provide status updates, or need to solicit your feedback on early drafts. 


 After completing the work on your order, the seller will submit a “final delivery”. Once this happens you’ll have the following options: 

 Do this if and only if you are completely satisfied with the order and do not need anything else from your seller. 

 You are not obligated to accept a delivery if the final product is not to your liking. To find out how many revisions your package grants you, you can refer to your original order confirmation. Additional revision requests outside of what is listed in your freelancers’ gig or custom order information may incur extra costs so to streamline the revision process and save time and money, be as descriptive as possible and submit all your revisions at the same time. 

Once you have received your order, you have three days to review the order. We understand life gets busy and it’s not always possible to review your order during this time. If needed, you can request more time on the order page. 

 If you have not accepted the delivery, or requested more time, the order will autocomplete. Once this happens, the order is considered closed and any additional edits will be at the seller’s discretion. 


 Once the order is complete, you have the opportunity to add a voluntary tip for your seller. Keep in mind that any tip left is counted as a transaction and will therefore incur an additional transaction fee. Tips are never expected but highly appreciated by your freelancers! 


 At the end of each order, the final step is reviewing your order. Though leaving a review is not mandatory, we encourage you to leave an honest review each time you complete an order. Leaving a review not only benefits your seller, but it also helps your fellow buyers on the platform by giving them a testimonial to aid in their decision making process. You will have the opportunity to submit two separate reviews, each of which uses a 5-star system: 

 In this section, you’ll be prompted to rate your completed order, leave a detailed review, and if you’d like to, include a sample of the work your sellerdelivered. This will be displayed on the freelancer’s profile and Gig page. 

24 hours after your order is marked complete, you’ll also be prompted to leave a private review that neither your seller nor other marketplace buyers will be able to see. These reviews are only shared with internal staff and help us improve the buying experience. 

Navigating the buying process on Fiverr can be simple when you understand the steps involved. If you need any additional assistance, you can always connect with one of our Fiverr Advisors who are there to help you support you every step of the way. To connect with one, simply schedule a call by clicking: 

https://go.oncehub.com/CustomerSuccessManager. 

You can also reach out via email at buyer-success@fiverr.com. 

Beginner's Buyer's Guide

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